Contact Page

Pale Luna Jewelry - Contact Us

We’re Here to Help!

At Pale Luna Jewelry, we value your questions, feedback, and the stories behind your purchases. Please don’t hesitate to reach out through the channels below.

1. The Best Way to Reach Us
For the fastest and most efficient service regarding orders, sizing, returns, or any questions:

  • Email: paleluna1@outlook.com

  • Response Time: We strive to respond to all inquiries within 24-48 hours on business days (Monday-Friday).

2. What to Include in Your Message
To help us assist you quickly, please include the following in your initial email:

  • Your full name

  • Your order number (if applicable)

  • A clear description of your question or concern

3. Connect With Us Socially
Follow our creative journey, see our pieces in action, and join our community:

4. Business Hours
Our customer service team operates during standard business hours, 9:00 AM - 6:00 PM (GMT+8), Monday through Friday. Emails received outside these hours will be addressed the next business day.

Please Note: For matters related to order changes, cancellations, returns, or exchanges, please refer to our Refund Policy for detailed procedures before contacting us. This will ensure a smoother resolution.

Thank you for being a part of the Pale Luna story.