Shipping Policy
Pale Luna Jewelry Shipping Policy
Last Updated: 2025.12.19
Thank you for your interest in Pale Luna! Please review the following shipping information.
Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after payment is confirmed. You will receive a shipping confirmation email with tracking information once your order ships.
Shipping Options & Delivery Time
We ship worldwide from our fulfillment center in China. Delivery times are estimates and do not include processing time.
- Standard Shipping (Free over $69.9): 7-18 business days.
Delivery times may vary due to customs, holidays, or carrier delays. We are not responsible for these delays but will assist where possible.
Shipping Costs
Shipping costs are calculated at checkout based on weight, destination, and selected service. Enjoy free standard shipping on all orders over $69.9 USD!
International Orders & Customs
You, the customer, are responsible for any import duties, taxes, or customs clearance fees that may apply in your country. These charges are not included in the item price or shipping cost. Pale Luna Jewelry is not responsible for delays or additional costs due to customs.
Order Tracking
You can track your order using the link provided in your shipping confirmation email.
Shipping Address
Please ensure your shipping address is complete and accurate. We are not responsible for orders shipped to an incorrect address provided by you. If a package is returned due to an incorrect address, reshipping fees will apply.
Lost or Stolen Packages
Pale Luna is not responsible for lost or stolen packages confirmed as "Delivered" by the carrier. If your tracking shows "Delivered" but you haven't received it, please contact your local post office first.
Contact
For any shipping questions, contact us at paleluna1@outlook.com